Understanding client perspectives is crucial to a law firm’s growth strategy. In an environment where the focus is often on new business, bolstering revenue from existing clients is an equally productive way to advance the bottom line.
Builden’s client feedback and interview services provide law firm leaders, lawyers and marketers with valuable insights into their strengths, areas for improvement and opportunities to enhance client relationships.
Through confidential, professionally conducted interviews, we uncover candid feedback and build clients’ trust—strengthening your relationships while identifying patterns and addressing potential issues before they escalate and threaten the business. The results offer a clear, actionable roadmap to refine your service delivery and foster deeper client loyalty.
Our team’s distinct advantage lies in the unique combination of in-house marketing and business development roles at global, national and regional law firms, coupled with the strategic insights of a former COO in charge of law firm hiring for a global public company. This enables us to conduct interviews with a sophisticated understanding of your firm’s strategic objectives and market dynamics. Our insights are practical and aligned with your firm’s goals and challenges, empowering you to take decisive and effective action.
Our client feedback services include:
- In-depth client interviews conducted by experienced professionals to ensure clients feel comfortable providing honest, constructive feedback.
- Customized questionnaires tailored to your firm’s needs, focusing on service quality, responsiveness, communication and overall client satisfaction.
- Comprehensive analysis and detailed reports that highlight key findings, trends and actionable recommendations to drive strategic improvements.
- Ongoing feedback programs featuring regular check-ins and follow-up interviews to track progress, measure the impact of changes and continually improve client relations.
- Actionable insights workshops with interactive sessions to review findings, discuss strategies and implement changes based on client feedback.
By truly understanding what matters most to your clients, Builden helps you create a client-centric culture that enhances satisfaction, boosts client retention and differentiates your firm in this highly competitive market.
